Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐶💕 absolutely love this costume for my furry friend! it's not just a halloween getup, it's a mood booster too. seeing my little pooch prancing around in this adorable outfit brought so much joy to our home. fabric is soft and comfortable, didn't seem to bother him at all which was a big win for me. couldn't recommend enough if you're looking for something fun and festive that won't irritate your pet.
Adorable costume, super comfy for my pup! 🐶🎃
Such a delightful costume for my pup! Soft, comfortable material that didn't irritate his skin. He looked absolutely adorable and it was the hit at our Halloween party.
Impressive quality and design. My dog looked fantastic!
I must I'm thoroughly impressed with this delightful doggy disguise! My four-legged companion took to it immediately - no fussing or discomfort whatsoever. The material feels durable yet gentle against her fur, ensuring she can enjoy herself without any hindrance from the costume itself. To top it off, the design is simply splendid – cute beyond words and perfect for Halloween festivities!
This doggy disguise is just perfect! The design is cute beyond words, the fabric feels durable yet gentle on fur. My pet loved it instantly!
A sure hit at our Halloween party - so cute!
what an incredible find! got one of these costumes for my pup and boy did he steal the show at our local pet parade 🎃🐾 quality-wise its top-notch doesn’t compromise on comfort while still being utterly charming in appearance i mean who could resist those puppy eyes peeping out of such an endearing ensemble? we’re both over the moon with this purchase
Perfect fit, soft fabric. Our pooch loved it.
A total win for me and my furry friend. This charming outfit brought so much joy to our home It's not just festive also very comfy.
The quality of this costume exceeded my expectations - top-notch indeed! My pooch stole the show at our local parade with this ensemble.
Cute, durable and well worth the price! 👍
What an incredible find! Comfortable, endearing and simply irresistible on my little one. We are overjoyed with this purchase – highly recommended!