Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Had an absolute blast with this plastic weapon at our Halloween bash! It really added a touch of authenticity to my costume was the talk of the party. I was surprised by how realistic it looked, but thankfully it's just lightweight plastic and totally safe. A must-have for any serious Halloween enthusiast looking to take their costume game up a notch! 🎃👻
Such a fantastic addition to my Halloween costume! Lightweight but looks so realistic. Totally safe too, which is great for parties.
Impressive
This plastic weapon was the perfect prop for my outfit! It's sturdy yet light and added that extra 'wow' factor to my lookli>
so i bought this for my halloween get-together and let me tell you, it was such a hit! everyone kept asking where i got it from. not only did it look super real but also felt sturdy in hand without being heavy or uncomfortable. plus, no worries about anyone getting hurt since its all just harmless plastic. definitely made my night more fun!
The detail on this thing is amazing, really made my costume stand out. Plus, it's lightweight and safe - total win-win situation here.
recommend
I've been attending Halloween parties for years now, always on the lookout for unique accessories that can elevate my costumes...and boy did I find one this year! This plastic weapon is incredibly detailed and light as a feather - perfect for long nights of spooky celebrations 👌💀 The quality is top-notch too; despite some rough handling during the festivities, there wasn't a single scratch on it.
Loved how authentic-looking yet totally harmless this was. Really helped me nail that spooky vibe I wanted for the party 🎃👻
I've been getting compliments all night on this fake weapon – it's just so realistic looking but totally harmless. A must-have accessory!
ok
this year’s halloween party? total success thanks to this cool-looking fake weapon 😁 gave me that extra edge over other costumes making mine stand out big time!! what impressed me most though was its high-quality feel despite being made of plastic – durable yet lightweight so didn’t weigh down my outfit at all which is usually an issue with these things 👍 would recommend 100%
wow