Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Omg! This thing is AMAZING! 💖 Worked so good!
If you're hesitating, don't! I'm allergic to cats but have two gorgeous long-haired felines. Dealing with my boy's shedding was always a struggle, leading to hairballs and allergy flare-ups. But this product? I wish I'd invested in it years ago. I managed to give him a trim in just 10 minutes, with zero allergy issues – and I did it right on my couch, which is now miraculously hair-free! Despite my initial concerns about the tank size, it holds an impressive amount of hair, and I didn't need to empty it once. Plus, the noise levels were surprisingly low. The thoughtful design, from the compact storage to the included 4 Combs , shows that the manufacturer has truly considered everything.This purchase has left me over the moon. If I could give it more than 5 stars, I absolutely would!
My furry companions mean the world to me. Over the years, I've cared for Schnauzers and their mixes, each with varying fur textures. About 15 years ago, I made the switch from professional grooming to handling it myself at home. From soft Schnauzer fur to coarser varieties, I've experienced it all. Enter my current furry friend, Pyppen, a Schnerrier with a coarse texture. As a longtime user of Wahl products, I had no complaints about their reliability, consistency, and affordability. I wasn't even considering a replacement until my sister introduced me to this game-changing tool. Here's why I'm head over heels for this product: Noise/Vibration Reduction: Unlike typical trimmers with aggressive on/off noises, this machine operates quietly, thanks to its innovative design. The vacuum component possibly contributes to this noise reduction, making grooming a stress-free experience for my dog who's sensitive to loud sounds. Vacuum Component: The integrated vacuum feature not only ensures a clean grooming session but also enhances the cutting process significantly. By suctioning the hair as it trims, it maintains an optimal distance between the trimmer and the skin. Whether I'm opting for a longer winter trim or a shorter summer cut, this feature streamlines the process, reducing grooming time from hours to mere minutes. Various Attachments: With a plethora of attachments available, including a deshedding tool, grooming becomes a breeze. My furry friend enjoys the experience, feeling pampered as if receiving a back scratch during the process. Engineering: This product boasts intuitive design, making setup, cleaning, and canister emptying hassle-free. The well-engineered filter ensures effective hair collection without being overly aggressive. Cost: The cost of this product is justified by the sheer joy it brings to grooming sessions. Trust me, it's worth every penny for the convenience and ease it offers. In conclusion, happy grooming awaits with this exceptional tool!
I'm thrilled with how this machine has simplified pet grooming and saved me from hefty grooming bills for my two dogs. What's even more surprising is how versatile it is. It's truly a multi-purpose tool that keeps things clean and tidy effortlessly.
I'm kicking myself for not buying this grooming tool earlier! It's been a breeze to use on my Shihpoo, making grooming sessions much more manageable.
The grooming kit's low noise level, especially on the slower speed setting, pleasantly surprised me. It was quiet enough to keep my cat calm while I brushed her with the brush head. Initially, she was a bit hesitant, but with some gentle encouragement and the soothing sensation of the brushing, she relaxed and allowed me to groom her voluntarily. I'm looking forward to gradually increasing the speed to enhance the suction for better grooming results. Although my cat is not keen on being held during grooming sessions, she seems to enjoy being on the floor or carpet, making the process easier. Overall, I'm optimistic about the kit's potential for trimming her long hair, and I appreciate its user-friendly design and thoughtful features.
Bought this device a year ago due to my dog's anxiety, and it's been a lifesaver. Gentle and quiet, it's become a staple in our grooming routine. One of my dogs even loves it so much, she tries to get groomed even when it's not her turn😂 Worth every penny!
Our purchase of this grooming kit was primarily aimed at managing the shedding of our Saint Bernard, known for their generous coat shedding tendencies. While I haven't yet utilized it for our Saint Bernard, I've used the cutting tools on our Havanese multiple times, and the experience has been exceptional. The absence of loose hair clinging to our clothes post-grooming is a testament to its effectiveness. This investment has proved its worth, offering quiet operation, compactness, and effortless emptying.
This grooming kit deserves more than just 5 stars – it's a perfect 10! After having it for a while, I finally gave it a go, and let me tell you, it's nothing short of amazing! Gone are the days of spending 4-5 hours on Saturdays with scissors – now, within just an hour, my dog looks absolutely spectacular! It's a heartfelt relief to bid farewell to those scissors and welcome a grooming session that's efficient and yields fantastic results. ❤️🐾
This grooming set is amazing! The built-in vacuum makes cleanup easy, and it's not loud like other trimmers. My pet doesn't mind it at all!
I can't express enough how impressed I am with this grooming kit. With a 2-year-old white English Lab that sheds profusely, I was desperate for a solution to the endless fur around my house. This grooming unit turned out to be the answer to my prayers. The ease of use is unmatched, with no learning curve whatsoever. After just one use, I noticed a significant difference in my dog's shedding; she looks lighter and more comfortable. The operation is surprisingly quiet, and the simple instructions made setup a breeze. Cleanup was minimal, adding to the convenience of this fantastic product. If you're on the fence about purchasing, don't hesitate – it's absolutely worth it!
Using this on my anxious 2-year-old labradoodle husky was a pleasant surprise. It worked quickly and efficiently on her hair, and all the attachments worked superbly. I even used it on my cat, it worked like a charm, leaving no mess behind. Highly recommended!
Incredible product! The attachments work like a charm, and the vacuum sucks up all the loose hair.
Initially, I purchased this grooming kit primarily for deshedding purposes, and I must say, it's been quite effective in reducing the fur around my house. The deshedding brush, in particular, works wonders and conveniently vacuums up the loose hair while brushing. While I still find some fur on my clothes, the overall decrease in shedding is noticeable. The size of the canister is just right for my one or two fluffy cats, and the low sound of the machine doesn't seem to startle them too much. Initially, my cat was a bit wary when I turned on the machine, but with some coaxing and a churro treat, she soon relaxed and allowed me to brush her fur with the vacuum on. Overall, I'm satisfied with this purchase and its performance in managing my pet's shedding.
Amazing results!✨
As a proud dog owner, grooming has always been a hassle. But since I got this grooming kit, it's been a game-changer! The electric clipper is so efficient, giving my furry friend the perfect trim every time. And the built-in vacuum? Genius! It sucks up 99% of the hair, leaving my home clean and tidy. Plus, the low noise design keeps my pup calm throughout the grooming session. I also love the grooming and DeShedding brushes; they keep my dog's coat healthy and shiny. Overall, this kit has made grooming a breeze, and I couldn't be happier with the results!
Love how easy it is to use! My dog doesn't mind grooming sessions anymore 🐶
I have three Goldendoodles that require frequent trips to the groomers, costing us a hefty $200 per dog. Our eldest girl is finding it increasingly challenging due to joint issues. Then, I stumbled upon this product and decided to give it a try. Let me tell you, I couldn't be happier with the results! Using the clippers was surprisingly mess-free, even though I've never handled clippers before. Despite my lack of experience, she looks pretty darn good! Initially, our other two girls were nervous about the noise (which, by the way, is minimal) and the unfamiliar sensation of being groomed differently. However, with the soft brush provided and lots of treats, I managed to gradually ease them into it. After just two days, I successfully groomed both of them using the various brushes and clippers included in the kit. Now, onto the cons. Firstly, the "slicker" brush attachment leaves something to be desired. The short bristles don't quite reach the base of the fur, especially for dogs with thick coats. Additionally, while everything functions adequately, the brushes feel rather flimsy. I'm concerned that something might break within the next few months. Despite these drawbacks, the benefits far outweigh them, especially considering our specific needs.
It's a fantastic investment for any pet owner looking to save time and money on grooming.
Works wonders on my shedding dog. No more fur all over the house!
This grooming kit has simplified my life as a pet owner! The vacuum function keeps cleanup to a minimum, and the low noise level keeps my dog calm during grooming sessions. The different attachments are versatile and easy to switch out, allowing me to groom my dog from head to toe effortlessly. Plus, the quality is excellent, ensuring that this kit will last for years to come. I highly recommend it to any pet owner looking for a convenient grooming solution!
Couldn't be happier with this purchase. Makes grooming sessions quick and stress-free.
Let me start by saying, if you're on the fence about buying this grooming kit for your heavy-shedding dog, just take the plunge! Using the kit is a breeze. The pups sit calmly in my lap, and I can brush them without any fuss. And the best part? There's less hair on me than if I were to sit on our couch—talk about a win-win situation! The vacuum is surprisingly quiet. Since incorporating regular grooming sessions with this kit, we've noticed a significant reduction in pet hair around the house. It's been a lifesaver! I have two medium-sized mutt dogs, and trust me, we've been battling hair since day one. But with this grooming kit, brushing them has become a breeze. Don't hesitate—invest in this kit and say goodbye to pet hair woes!
Efficient and surprisingly high-quality, this product exceeded my expectations. It performs all its functions excellently, and the suction power is impressive.
Ordering grooming shears for my newly adopted Goldendoodle was a leap of faith, but it paid off. As a first-time user, I found them incredibly easy to handle. The integrated vacuum streamlines cleanup, and my pup enjoys the grooming process. Just be cautious with heavily matted fur. Overall, I'm delighted with my purchase.🐶 🥰