Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I gotta tell ya, this trunk has seriously changed the game for me. I'm not just saying that either; it's like a breath of fresh air in myed life! It's got durability that honestly blows my mind. You know how some stuff you buy these days feels flimsy and cheap? Well, this thing is the total opposite. I mean, come on now, we've all been there rooting around in your car trunk trying to find something specific amidst the chaos. It used to be a real headache for me but thanks to this bad boy, those days are long gone. Theurdiness of this organizer is nothing short of impressive. Feels like it could withstand anything thrown at it or into it without even breaking a sweat! And let’s face it; our trunks can become war zones sometimes with all sorts of stuff getting tossed around back there. But here's where things get really cool: not only does this organizer stand up to rough use (and believe me when I say mine gets plenty), but also makes finding what you need so much easier! No more rummaging through piles of junk just to locate one tiny item lost somewhere in the abyss! And don't even get me started on how much time and stress saving having everything neatly organized can be! We're talking about reducing minutes if not hours spent searching high and low for lost items down to mere seconds. So yeah, safe to say that this little lifesaver has made my day-to-day routine so much smoother. So big thumbs up from me – if you’re looking for an easy way outta your messy trunk situation then look no further than right here folks!
this is just I needed. now all my stuff isn't rolling around in the back anymore.
I was pleasantly surprised by how easy it is to, even after a spill. Just wiped it with a damp cloth and no stains were left!
This trunk organizer has been a game-changer for me. I was so tired of hearing things rolling around in my trunk every time I made a turn, but now everything stays put! The fasteners are very reliable and the magnetic closing lid is an added bonus. Plus, it's super to clean - just wipe it with a damp.
The eco-leather exterior not only looks good but also feels soft to touch, yet it’s! So practical for rainy days.
I amazed at how well this product holds up on long road trips. It maintains its shape perfectly and protects all my stuff from potential damage during travel. The eco-leather exterior is not only stylish but also soft and waterproof, which is great for those unexpected rainy days.
One thing that really stands out about this organizer is the removable divider inside. It allows you to customize your storage space according to what you're carrying - whether it's children’s toys or sports equipment. And did I mention how durable and low-maintenance it is? Couldn't ask for more!
Super durable, easy to clean and adjust. Love it!
This organizer has been such a help during road trips, everything stays put and doesn’t get damaged.
practical
love that i can adjust the divider inside according to what i'm carrying - makes organizing super simple!
The 5-layer construction of this trunk organizer makes it incredibly sturdy while the 210D Oxford inner lining ensures smoothness and water-resistance – perfect combination if you ask me! No matter what kind of mess happens inside, cleaning is as simple as wiping down with a damp cloth.
What I love most about this product is its adjustability feature; being able to separate different items using the removable divider helps keep my car looking neat and organized always.
With kids constantly making messes in the car, this thing has been a lifesaver. Keeps their toys separate from groceries or whatever else we're hauling around.
The fasteners are robust and reliable – nothing falls out even on bumpy rides.
With kids constantly making messes in our minivan, having something like this has been such a relief! The compartments allow us to separate their toys from other essentials we carry along, ensuring nothing gets lost or damaged
Cleaning up spills has never been easier thanks to the water-resistant inner lining of this product.
Absolutely love the water-resistant inner lining feature.
The eco-leather exterior of this trunk organizer is soft, waterproof and stylish. Plus, it's super easy to clean!
this trunk organizer is awesome. it has so many compartments that it’s easy to keep everything in its place. the material is really strong and durable, and the handles make it easy to carry. the non-slip bottom is great; it stays put no matter how rough the drive. i also love that it’s collapsible, which is super convenient when i need to make more space. it’s perfect for groceries, tools, and other items that used to roll around in my trunk. it’s been a great addition to my car, making everything much more organized and easy to access. highly recommend it.
This product is stylish and functional - a rare combination!
I've had other organizers before, but none as reliable as this one. It stays put even on rough roads thanks to those durable fasteners and handles! Plus, the eco-leather exterior is soft, waterproof and easy to clean - just what I needed for my busy lifestyle.
This organizer has been such a help during our family road trips. It's durable, low-maintenance and the fasteners are really reliable. Plus, the magnetic closing lid ensures that nothing falls out when we open the trunk - it's just perfect!
recommend
i like how smooth the inner lining is... makes cleaning up spills really easy