Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently got this lovely heart and astronaut bracelet, and oh my, it's become my new favorite accessory! At first, I was a bit puzzled about how to put it on, but with a little help from my mom (who has a matching one), we figured it out together. The quality is just top-notch, making me believe it'll last me a good long while. It's so charming and cute; I'm already planning to buy a few more as gifts. The craftsmanship and design just speak volumes, and wearing it feels like carrying a little piece of whimsy around my wrist. 😍
This double-layer bracelet with moon, star, and astronaut pendants is absolutely delightful! What's great about it is the flexibility in how you can wear it. Whether you stack both layers together or wear them separately, it looks adorable either way. It's the perfect mix of lightweight and durability, making it comfortable to wear all day without any hassle. The design brings a smile to my face every time I look at it. 🌟
Absolutely adore these whimsical bracelets! Great quality and so cute! 🌙
The quality and fit of these bracelets took us by surprise in the best way possible 💪. Designed to cater to different wrist sizes, they manage to fit both myself and my partner perfectly, which isn't an easy feat. But it's the strength of the magnets that truly impressed us, holding the pieces together with an unexpected firmness that mirrors the durability and reliability of the bracelets themselves. This level of quality in both fit and functionality is rare, and it's clear that a lot of thought went into making these bracelets not just beautiful, but practical and long-lasting as well.
My daughters are absolutely over the moon with these charming bracelets. Seeing their faces light up when they saw the cute astronaut and celestial pendants was priceless. It's a special piece that they've been wearing almost daily, and the durability is a huge plus, meaning I don't have to worry about them breaking it anytime soon. A perfect gift for the little ones in your life who dream of the stars.
So beautiful ✨
We love it!! 😛
🌟 Absolutely in love! It’s like wearing the universe on my wrist. 💫
I decided to get this unique bracelet for myself and my partner, and we both can't get enough of it! The design is just out of this world, with adorable astronaut and celestial body pendants that add a playful touch to any outfit. It's become a cute symbol of our relationship, and we love how it represents our little universe. Absolutely saurrr cute! 😍🚀
Good bracelet
I love!! 9/10
Sending the other bracelet to my best friend, who lives seven hours away, feels like bridging the physical distance between us with a symbol of our enduring friendship 💌👭. In a way, it's more than just a piece of jewelry; it's a reminder of our connection, laughter, and the countless memories we've shared. The thought that we'll both wear matching bracelets adds a tangible aspect to our bond, making the miles apart seem a little less daunting. It's a way to keep each other close in spirit, even when we can't be together in person. This gesture of sending a piece of my heart to her is a testament to the strength and significance of our friendship, a small but profound way to say, "You're always with me."
Broke during an activity but was an easy fix 🛠️. No big deal, still love it!
I'm absolutely thrilled with this bracelet! The astronaut design is just too cute, and the fit is perfect. It arrived much quicker than I expected, which was a pleasant surprise. The craftsmanship is evident, making it a delightful piece to wear. I'm already thinking of getting another one for my sister because I know she'll love it just as much as I do. A wonderful find that's become a staple in my accessory collection 👩🚀
Finding a piece of jewelry that both my boyfriend and I adore equally was a pleasant surprise, making these bracelets incredibly special to us 🧲❤️. Their cuteness is undeniable, but it's the magnetic connection they symbolize that truly captures our hearts. It's as if the bracelets were designed with us in mind, reflecting our strong bond and mutual affection through their clinging pendants. Wearing them feels like a silent declaration of our commitment and love for each other, a constant reminder of our connection no matter the distance or circumstance. It's a beautiful, tangible symbol of our relationship's strength and resilience.
These bracelets are charming, though they tend to come apart easily. Both my friend and I experienced charms falling off. However, they can be reattached if you don't mind a little maintenance.
Lightweight and durable, perfect for everyday wear!
Incredibly cute, both me and my bf love them, they really stick together like us 🧲❤️. Perfect symbol of our bond.
So lightweight and cute, barely notice I’m wearing it!
As described.. recommend!
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