Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently upgraded to this coffee maker and it's a game-changer! The 1050W power output makes brewing quick and efficient, perfect for my morning routine. Its stainless steel construction not only looks great but also feels sturdy. Making espresso has never been easier, and the fact that it can brew up to 5 cups is ideal for when I have my family over. Highly recommended😊
Before purchasing this espresso machine, my knowledge of espresso was quite limited. I only knew I needed to cut back on my frequent visits to the local scooter café. Surprisingly, mastering this machine was a breeze, and I've been happily using it daily for over two months. The versatility in accommodating various espresso sizes is a feature I particularly love.
While it may not match the perfection of a coffee shop espresso, this machine significantly outperforms any drip coffee I've ever made. I'm thoroughly satisfied with its performance and anticipate that it will pay for itself within a month, thanks to the savings from making my own coffee!
I'm in love with my new espresso coffee maker! It operates smoothly, and the power output brews my coffee swiftly each morning. The design is not only durable but also aesthetically pleasing. It's perfect for brewing multiple cups for my guests, and the steam milk frother adds the perfect touch to my lattes. 😄
As a coffee lover, I'm thrilled with my new espresso maker. The power ensures quick brewing, and the machine's premium build gives my kitchen a touch of elegance. It's the perfect blend of functionality and style!
Overall, I'm quite satisfied with the purchase. It heats up quickly with its power, which is great for my busy mornings. The stainless steel design is cool, though I wish it were a bit more compact. A solid 4 stars
If you're on the fence about buying an espresso machine, this is your sign to go for it! Ever since I got mine, I haven't felt the need to visit Starbucks again. I wholeheartedly recommend it to any espresso enthusiast. It's a 10/10 from me!
Absolutely adore my new espresso maker! The semi-automatic feature is user-friendly, making coffee brewing a breeze. It's design adds a modern touch to my kitchen, and the capacity is ideal for when I have friends over. It's a coffee lover's dream!
This espresso coffee maker has exceeded my expectations. It's not just about the espresso, which is excellent, but the steam milk frother adds a whole new level to my coffee experience. It's easy to use and consistently delivers great results.
I can't comment on its long-term durability, but after using it for a few weeks, I'm absolutely thrilled with this espresso machine. Locally, I can only find pre-ground Starbucks dark roast decaf, which I've found needs a bit more grinding to work perfectly in this machine for fantastic full-bodied double shots. Initially, the only challenge I faced was that the machine, being quite lightweight, required two hands to hold it steady while preparing the coffee. However, this has become less of an issue as I've become more accustomed to using it. I appreciate its compact size and attractive design, as it sits elegantly on my countertop day in and day out. The frother performs admirably, although I'm still getting the hang of that aspect of espresso-making (I used to just heat milk in the microwave and whisk it for my coffee—no comparison to a frother!). While the plastic tamper may not be ideal, I've managed to tamp the grounds tightly enough with it so far. I might consider buying a stainless steel one in the future. Overall, I'm extremely pleased with this little espresso machine—it's even better than what I get from coffee shops!
I'm really impressed with the capacity of this espresso machine. Brewing up to 5 cups at a time is perfect for when I have friends over. Not to mention, the steam milk frother adds a professional touch to all my coffee creations. Highly recommend!
the description is quite accurate. coffe is quite good too, need to experiment a little about different beans. it came well packed
I'm mostly pleased with this espresso coffee maker. The design looks great in my kitchen. However, I find the frother a bit tricky to use perfectly. It's great for making multiple cups, which is handy.
In October, we were in Italy for our daughter's wedding and enjoyed daily espresso and cappuccinos. After returning, we decided to get our own espresso machine. I use it every day, and we also bought one for our new son-in-law as a Christmas gift. They're enjoying their machine too. I must mention the excellent service department—I received an email offering a free bag of coffee with the purchase of a machine. I contacted them, and they promptly sent me the free coffee beans. Isn't that fantastic?
This espresso maker is quite good, but not perfect. The build is nice, though it does require regular cleaning to maintain its shine, I can see the fingerprints on it after a couple of uses. Still, the quality is high.
The Deluxe Semi-Automatic Espresso Coffee Maker has exceeded my expectations. Its efficiency and quick brewing capability make it a morning essential. I'm also impressed with the build quality.
I'm thoroughly impressed with this espresso maker. Its semi-automatic operation strikes the perfect balance between convenience and quality.
I indulged in this machine after realizing the high cost of my keto cappuccino at Starbucks. Out of the box, my first cappuccino was flawless! It takes about 30 seconds to be ready to brew and creates perfect crema every time. Steaming cream takes me about 60 seconds at most, but I only do about half a cup at a time, so it might take longer for more milk. Some posts mentioned a delay for the second brew after using the steaming wand, which I also experienced. According to the manual, this delay is due to the machine needing to cool down slightly since the steaming heater operates at a higher temperature. Considering the price, this machine is amazing and makes better espresso than some higher-end machines my friends own (they agree). The slim profile was a selling point for me. I've recommended it to three friends from different states who have also bought it and are equally pleased. Highly recommended!
I’m so happy with my purchase of this espresso coffee maker. Its semi-automatic operation makes brewing simple and enjoyable. The design is both beautiful and durable. A solid choice for any coffee enthusiast!
This espresso machine has been a delightful addition to my kitchen. The ability to make up so many cups is perfect for when I host brunch.
This espresso machine has been a great investment. The seems sooo durable. It brews excellent espresso, and the steam milk frother is a fantastic addition for making frothy drinks.
I work part-time as a barista, and I find this little home machine very easy to use. It produces a high-quality product similar to what I'm used to from commercial machines. I highly recommend it to anyone looking for a reliable espresso machine.
As a barista searching for a more affordable espresso machine, this one gets the job done. However, it does have some drawbacks, such as the small size of the espresso cup holder, which doesn't accommodate a proper two-shot pull. Additionally, unlocking the espresso filter is challenging, even after numerous uses. We often struggle to remove it, sometimes needing to hold down the entire machine. However, given the price we paid, we understand these limitations. On a positive note, the steaming wand works exceptionally well without any complaints.
This espresso machine is a great value for the price. It looks fantastic on the counter, and I specifically chose it for the temperature indicator, which helps with coffee grind selection. Although the spoon/tamper was missing from the packaging, the seller's quick response and sending an upgraded tamper showcased excellent customer service.
This machine is well-crafted and straightforward to operate.