Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm going to be honest, I never thought I'd be the type to wax poetic about a kitchen appliance, yet here I am, about to sing the praises of this electric griddle that has quite literally changed my mornings. Before this griddle entered my life, making breakfast was akin to a high-stress obstacle course, juggling pans and timing everything just right, only to end up with a pile of dishes and a lukewarm meal. But with this griddle, it's like I've been initiated into a secret society of breakfast champions. The expansive non-stick surface means I can cook pancakes, eggs, and bacon simultaneously, without any of them sticking or burning. It's like conducting a symphony, where every element comes together in perfect harmony, and I'm the conductor, spatula in hand. Cleaning up, which used to be the bane of my existence, is now so effortless it feels like cheating. The griddle disassembles with such ease, and a simple wipe down is all it takes to get it sparkling clean again. And because it's so slim and the handles detach, storing it is a breeze, even in my cluttered kitchen. This griddle hasn't just made breakfast better—it's made mornings something to look forward to. The joy of effortlessly flipping a pancake, the ease of cleanup, and the satisfaction of seeing my family enjoy a meal together without waiting on that last pancake to finish cooking, it's all thanks to this marvelous kitchen gadget. If you've ever found yourself wishing for simpler, more enjoyable mornings, do yourself a favor and bring this griddle into your life. Trust me, you won't look back.
Making pancakes on this is a total game-changer. No oil needed and I can finally enjoy my pancakes without being glued to the stove. It heats up so evenly and nothing sticks at all. Plus, taking it apart to clean and stash away is a breeze. Seriously, it's a must-have for pancake lovers, though I bet it rocks for all sorts of griddle cooking.
Snagged it mainly for the size but was blown away by the non-stick surface. Yeah, you might have to chase your fried eggs a bit, but that's way better than scraping them off. And omelettes come out looking picture-perfect. Washing it? Piece of cake, especially since the handles pop off making it super slim for storage. This griddle's my new go-to for whipping up a bunch of pancakes or eggs in no time.
This electric grill is the real deal. It does everything it says, cooking up pancakes, sausage, bacon, and eggs all at once without any sticking or need for oil. Super simple to use and even easier to clean, and you can't beat the price.
Love this electric griddle! It heats up so evenly, making breakfast prep like pancakes and French toast a breeze. The big cooking surface is a major plus.
Breakfast on this was a hit. We loved it.
Was after a big griddle for cooking bacon and this one's perfect. It heats gently but gets the job done. Sure, one side's a tad hotter, but it works to my advantage for cooking in batches. I've made everything from bacon and pancakes to burgers on it. Despite its quirks, I've gotten the hang of it and use it all the time.
Its portability is a huge win. Sets up and breaks down with no fuss, and cleaning the plastic parts in the dishwasher is a snap.
My husband's all about cooking breakfast and this griddle's become our favorite kitchen staple. Great value and it's holding up really well.
Using it is a breeze and it makes the best pancakes ever. Cleaning's just as easy.
Gifted this to my nana and she loves it. It's super simple to set up, a dream to clean, and she can whip up a big batch of pancakes in no time. She's really impressed with it.
It's been a kitchen hero for 2 years now. Heats up fast and keeps the heat where it should be. Really reliable.
First time using it and dinner was a hit. Easy to put together and use. Just wish it was a bit bigger but it perfectly fed our family of 3.
Ever since I stumbled upon this electric griddle, weekend breakfasts have taken on a whole new level of awesome in our house. Let me set the scene: It's Saturday morning, the family's all gathered around, and I'm not stuck flipping pancakes in a pan, one at a time, while everyone waits to eat together. Now, I'm turning out batches of pancakes, eggs, and bacon all at once, like some sort of breakfast wizard. The true hero here is the non-stick surface. I've had my battles with so-called non-stick pans before, but this griddle is the real deal. Eggs glide off without any fuss, pancakes brown without sticking, and clean-up afterward is a breeze. Plus, the size is just perfect. I can cook for the whole family in one go, which means we actually get to eat together while everything's still hot. And don't get me started on the cleaning. I used to dread the post-breakfast clean-up, but this griddle comes apart so easily, and everything just wipes clean. The removable handles are a stroke of genius, making it easy to store away, which is crucial in my kitchen where every inch of space counts. In short, this griddle has not only made breakfast more delicious but it's also brought my family together in a way I didn't expect. There's something special about sharing a meal that's been cooked with love (and a little bit of culinary magic courtesy of this griddle). If you've ever wished for relaxed, joyful breakfasts with your loved ones, this is your sign to make that wish come true.
It's a champ at cooking and a breeze to clean.
Only used it once but it was fantastic. Hope it lasts for years. Cooking without butter or oil and still getting non-stick results is amazing. Cleaning and removing the handles is super easy.
Heats up quick and even, managed to cook a "fried" egg without any grease. Can't wait to use it more.
This griddle exceeded my expectations. Heats up fast and the non-stick is really effective and easy to clean. The drip tray is also a nice touch and very handy.
Cleaning seems to be a skill only I have in the family 😐, but other than that, no complaints.
The non-stick is top-notch, haven't had anything stick to it yet. It cooks evenly, with just a tiny bit cooler around the edges, but it's the best I've had.
Sets up in no time, easy to clean and store. It's like having a Blackstone grill but without the cold outdoor hassle. Plus, it heats up quickly.
It's just so handy, I really like using it.
The size and cleaning ease are big pluses.
Making omelets on this is my weekly highlight. They come out huge and perfectly cooked, thanks to the even heat. A little butter, even with the non-stick surface, does wonders.
Got this griddle as a quick fix when my stove broke, and now it's my kitchen MVP. From fajitas to omelets, everything cooks evenly and comes out great. And it's a breeze to clean.