Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Upon acquiring this king-size bed, I was immediately impressed by its stately presence and impeccable design. The bed's construction, a solid blend of pine and fiberwood, provided a firm foundation that spoke of its durability and attention to quality. This robust framework was complemented by the genuine leather upholstery, which not only added a touch of luxury and refinement but also promised a tactile experience that was both inviting and indulgent. The leather's texture and warmth contributed to a sense of opulence and comfort that was both seen and felt, creating a bedroom centerpiece that was as aesthetically pleasing as it was functional. Exploring the bed’s functionality, I was particularly captivated by its practical storage features. The thoughtfully designed storage compartments seamlessly integrated into the bed’s structure, offering a convenient solution for organizing and stowing away belongings. This design ingenuity not only maximized the utility of the bed but also enhanced the overall aesthetic of my bedroom by minimizing clutter. The ease with which I could access and utilize this storage space made it clear that this bed was designed with the user’s convenience and lifestyle in mind, merging practicality with elegance in a way that elevated the entire bedroom experience. The pinnacle of the bed's luxurious features, however, was its relaxing massage functionality. This innovative addition transformed the bed from a mere sleeping platform into a personal retreat, where relaxation and rejuvenation were just a button press away. The massage feature, with its adjustable settings, offered a personalized relaxation experience that helped alleviate the stresses of daily life, making every night a therapeutic session. The ability to enjoy such luxury in the privacy and comfort of my own home was truly transformative. It redefined my perception of bedroom comfort, integrating rest, relaxation, and luxury into a single, cohesive experience. This bed, with its combination of sturdy construction, luxurious detailing, smart storage, and therapeutic massage, was more than just a piece of furniture; it was a sanctuary that offered a respite from the outside world, embodying the essence of comfort and luxury in every aspect
From the moment I began my search for the perfect bed, I knew I needed something that was not just comfortable but also sophisticated and practical. When I came across this king-sized bed, I was immediately drawn to its robust construction. Made from solid pine and fiberwood, it promised durability and stability, something that is often compromised in less thoughtfully designed furniture. The craftsmanship was evident in every joint and panel, suggesting a bed built to last through years of nightly use. But what truly set this bed apart was its luxurious upholstery. Covered in genuine leather, it exuded a level of sophistication and elegance that transformed the entire ambiance of my bedroom. The leather was soft to the touch yet durable, offering both comfort and longevity. As I delved deeper into the bed's features, I discovered its practical storage solutions. The integrated storage space was ingeniously designed, allowing me to store away linens, seasonal clothing, and other items, thus keeping my bedroom tidy and clutter-free. This was a game-changer for me, as it meant I could enjoy a spacious and organized bedroom without the need for additional storage furniture, which often takes up valuable space. The bed's design was not only about aesthetics but also about maximizing functionality, making it an ideal choice for those who value both form and utility in their furniture. However, the feature that truly set this bed apart and made it an indispensable part of my daily routine was the built-in massage functionality. After long, taxing days, having the luxury of a relaxing massage without leaving the comfort of my bedroom was an absolute delight. The massage feature, with its various settings, allowed me to unwind, relieve stress, and soothe tired muscles, promoting better sleep and overall well-being. This bed wasn't just a piece of furniture; it was a comprehensive relaxation system that combined the best of luxury, comfort, and practicality. The blend of robust construction, luxurious upholstery, practical storage, and the relaxing massage feature made this bed an outstanding investment, significantly enhancing my quality of life and sleep
So happy with this purchase, this bed is literally perfect 👌
This bed is amazing! Super comfy
This bed is a total standout in terms of modern luxury and convenience. It’s got a strong frame and the leather feels so upscale, showing off its quality and long-lasting build. I love the storage feature too – it’s been a real game-changer for keeping my bedroom tidy while still looking stylish. But what really makes this bed shine is the massage function; it’s like having my own relaxation oasis right at home. It perfectly mixes style, comfort, and practicality, turning every night into a luxurious experience
I'm really loving this bed! It's solidly built and the leather upholstery feels so luxurious, striking just the right balance between durability and style. Having the extra storage space is super practical, giving me plenty of room to stash my stuff. But the standout feature for me has to be the massage function – it's just amazing, offering total relaxation with just a press of a button. This bed has completely changed how I sleep, blending comfort, luxury, and convenience in the best way possible. It's become the main attraction of my bedroom, and I couldn't be happier with it
A dream bed! I'm IN LOVE with the design
SO well-made, looks fantastic, and the hidden storage is perfect for keeping things neat
Having this bed in my home has been an incredible experience. The solid construction and exquisite leather upholstery create a sense of luxury that is palpable. The storage feature is ingeniously integrated, offering practical solutions to space management. But the crowning jewel is the massage function; it’s like having a personal masseur available at any time. The combination of these features has not only improved my sleep quality but also enhanced the overall aesthetics and functionality of my bedroom. Investing in this bed was one of the best decisions I’ve made for my home, combining elegance, comfort, and practicality in one sophisticated package
This bed has transformed my bedroom and I'm not joking! Sturdy build and elegant leather finish, combined with the relaxing massage function, provide an unmatched sleeping experience
I feel like sleeping in paradise every night! 😇
Can't get enough of this bed! 🛌 Incredible quality, it feels and looks high-end! 👍
The bed’s construction is top-notch, offering both strength and a stylish look. The massage feature adds a layer of relaxation that is unparalleled. It's a luxury worth every penny
This bed has been a game-changer for me. Its robust frame ensures stability and longevity, while the genuine leather upholstery adds an element of opulence. The storage is cleverly integrated, providing ample space for essentials, and the massage feature is a revelation, offering relaxation on demand. The attention to detail in the design and functionality of this bed is impressive, making it not just a piece of furniture, but a lifestyle enhancement that has significantly improved my quality of life and sleep
I'm in awe of the practicality and elegance of this bed. The storage space is a lifesaver, and the massage feature feels like a daily pampering session.
Great design, comfortable to sleep on, and the storage is incredibly convenient for extra pillows and blankets
This bed has been a great addition to my home. The solid construction and luxurious leather feel are top-notch, and the built-in massage feature is a dream after long days. The storage compartments are perfect for keeping things organized. My only gripe is that the massage function, while amazing, is a bit noisier than I anticipated. It's not a deal-breaker, but it does detract slightly from the otherwise tranquil experience. All in all, this bed offers great value and comfort, despite the minor noise issue
A+ for comfort and style! 🌟 This bed has it all! 😍
From the moment I got this bed, my sleep has never been the same. The solid wood construction ensures stability, while the genuine leather adds a layer of elegance to my bedroom. The integrated storage space is incredibly useful, helping me to declutter and organize with ease. But the real treat is the massage feature, which offers a level of relaxation and comfort I hadn't experienced before. This bed is not just furniture; it's a lifestyle upgrade that has significantly improved my sleep quality and bedroom aesthetics
This bed is a winner! Great craftsmanship, feels high-end, and the storage solution is clever and useful.
The bed's solid pine and fiberwood frame ensure durability, and its leather surface screams luxury. The built-in storage is a game-changer, keeping my space clutter-free. Definitely a worthwhile investment
I am thoroughly impressed with the quality and functionality of this bed. The solid construction and luxurious leather finish give it a premium feel, while the integrated storage space is perfect for maintaining a tidy bedroom. The massage feature is a standout, offering a spa-like experience that helps me relax and sleep better. It's like having a personal relaxation zone right in my own home. This bed has transformed my bedroom into a more functional and luxurious space, making it my favorite room in the house
Really happy with this purchase! The bed’s build quality is impressive and it fits perfectly in my space
Love how this bed enhances my bedroom’s look while providing extra storage and a soothing experience at night
This bed is a gem!