Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got my hands on this little marvel recently and I'm thoroughly impressed! Don't let its size fool you - it packs a punch when it comes to performance. The ease of navigation, quick response time and surprisingly good camera quality are just some of the many things that have made me fall in love with this device. Plus, its compact size means I can take it everywhere without any hassle or discomfort. Truly an impressive blend of convenience and functionality!😻
The Mobile is very good I recommend it has everything as a normal one
Finally found a phone that fits perfectly in my pocket! It's compact yet powerful. I'm loving it!
Absolutely adore this mini device, fits into the smallest purse with ease and doesn't compromise on functionality
Impressive
This little is surprisingly capable for its size. Definitely exceeded my expectations!
recommend
i thought i'd struggle the small screen but actually, it's super clear and bright. very happy with my purchase.
👍 👍 👍 👍 👍
Satisfactory
I was skeptical about getting a smaller phone, but now I wouldn't go back to a larger one. This one is just so convenient and easy to handle 😊
The battery life on this thing is amazing! Plus, it charges really fast which is great when you're always on the go like me.
ok
this mini smartphone has been an absolute lifesaver at work - no more bulky pockets or awkwardly large devices for me 🙌
wow
despite its size, this phone delivers big time in terms of performance and features!
Love how lightweight it feels while still delivering top-notch quality in every aspect from camera to speed.
Impressive to say the least!
The mini size is perfect for one-handed use and the screen clarity is top notch 👌
Love its sleek design and smooth performance.
Despite its petite size, it manages to deliver excellent photo quality with vibrant colors 📷 Really loving every bit of it!
I was initially hesitant about switching to a smaller phone, but I must say this mini smartphone has completely won me over. Its compact size makes it so easy to carry around - no more struggling with bulky phones. Despite its small stature, the performance is top-notch! The screen resolution is excellent and the battery lasts all day even with heavy use. It's perfect for those who value convenience without compromising on quality.
It's compact, powerful and super convenient!
i'm really liking how easy it is to carry around. no more bulky phones for me, this one's perfect
The battery life on this thing has been a pleasant surprise