Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must say, these dog shoes have been a revelation for both me and my pooch. The soft interior seems to be very comfortable for her, and the robust exterior shields her paws from all sorts of hazards. I particularly appreciate the non-slip feature, giving her more confidence on slippery surfaces. The reflective detail is great for visibility during night walks, and the easy-to-clean design means they're always ready for our next outing. Highly recommend to any pet parent!
After trying several types of footwear for my furry friend, I finally found these dog shoes that tick all the boxes! They are wonderfully crafted, providing both comfort and protection. The reflective straps are a thoughtful touch for our evening walks. What truly sets these shoes apart is the ease of cleaning – it's as simple as pressing a button to release the dirt. My dog's paws are now safe from hot pavements and sharp objects, and he's taken to them surprisingly well!
I recently purchased these dog shoes for my adventurous terrier and I couldn't be happier. The quality is top-notch, with durable soles that protect his paws from rough terrain. The adjustable elastic straps keep the shoes snug and secure, no matter how much he runs and plays. They're also incredibly easy to clean, a simple wipe down or a quick toss in the washing machine and they're good as new. Plus, my dog seems to find them comfortable, and he's quite the critic!
Appreciate the fast shipping, though they were slightly small for my puppy. The materials seem robust and durable.
Lovely shoes, but seem a bit small for our large Siberian malamute.
The rustling fabric is perfect for tracking my dog's movements, and they fit our Cocker Spaniel well. They're effective against puddles, keeping paws mostly dry.
They seem too large for my dog to walk comfortably, but the design is nice.
Fits well, though the adjusters are a bit long and make a sound when he walks. Nothing we can't fix. Overall, very good and recommended.
Arrived as described and quickly, but my dog was a bit too enthusiastic and has already damaged them.
The shoes seem sturdy and well-made; now it's just a matter of seeing if my dog takes to wearing them. I highly recommend them.
They fit perfectly, and I'm impressed with how well I managed to get the size right for my mixed-breed dog.
Everything about this purchase was perfect, from the product to the delivery.
Beautifully made and of high quality, these shoes are a great addition to our dog's wardrobe.
The size is accurate, though they can be challenging to keep on an active dog. Shipped quickly.
I'm thrilled with how easy they are to put on my chihuahua, fitting like a glove without causing any discomfort. Excellent quality and design.
Extremely pleased with the purchase, thank you for the quick service!
Precisely as described and shipped out swiftly.
For a 14.2 kg Lagotto, size L was a bit small but the shipping was quick.
Accurate description and fast shipping, I definitely recommend these dog shoes.
Simply lovely, these shoes are a cute and functional accessory for my dog.
Bought a medium for my shih-tzu, a tad small but manageable. Next time, I'll opt for a large for added comfort.
Recommend opting for a smaller size for a snug fit, but overall, a great product.
They arrived exactly as shown in the picture and fit perfectly.
Appreciate the fit and quality of these shoes; they're just right, thanks!
Absolutely wonderful shoes, they fit well and are made with care.