Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Upon receiving the device, I was pleasantly surprised by its quiet operation and overall feel of quality. The package includes several handy attachments: a brush with soft tips, a deshed tool , a clipper with multiple attachments, a furniture brush, and a crevice device. While introducing the device to my pup, I noticed a slight reaction to the noise, but I'm planning to ease her into it by starting with brushing before progressing to the clippers.Although the instructions provided were a bit scant, I found that most of the device's features were intuitive and easy to understand. For pet owners like myself who have dogs that shed profusely or simply want to cut down on grooming costs, this device proves to be incredibly helpful and is likely to pay for itself in no time. However, as I'm not familiar with the brand, I do have some reservations about its long-term durability. Overall, I'm impressed with the device's performance and versatility. It has made grooming sessions much more manageable and efficient, saving me both time and money. I'm hopeful that it will continue to meet my needs and stand the test of time, providing reliable grooming solutions for years to come.
I have two long-haired cats who detest brushing, grooming sessions used to be a nightmare. But this tool has transformed the experience entirely. Would recommend this 100%
Let me cut straight to the chase: if you're on the fence, just buy it! While the P1 might suffice for smaller pooches, the P2's larger fur canister is a game-changer. Our dog, a connoisseur of shop vacs, wholeheartedly embraced this quieter alternative. We even managed to groom him during the second half of a football game without missing a beat! Sure, there's a smidge of static when emptying the canister, but the near-zero mess is a small price to pay for breathable air. If I had to nitpick, I'd wish for a longer hose to corral our restless pup. A resounding Triple A+ from this household!
This pet grooming kit is AMAZING!!!👻
At first, I approached this product with a healthy dose of skepticism. With a golden retriever at home, shedding seems like a perpetual struggle. Attempting to brush her indoors often felt like a futile endeavor, as the loose hair would inevitably scatter in every direction. However, after a few sessions with this grooming tool, I must admit, my skepticism has waned considerably. What impressed me most was its powerful suction, effectively containing the hair as I brushed. Whether using the brushes or the clippers, the device efficiently captured the loose strands, preventing them from swirling into the air. While my golden retriever seemed relatively unfazed by the noise, my discerning cat promptly vetoed any grooming attempts. Admittedly, I didn't find the device overly loud, but it's worth noting that my dog is quite accustomed to the sound of our regular vacuum cleaner. In terms of aesthetics, the grooming tool boasts a sleek design that adds a touch of modernity to our grooming routine. Yet, despite my overall satisfaction with its performance, I can't help but feel that the price tag, even with a discount, might be slightly inflated. Nevertheless, considering the relentless shedding of my dog and the frequency with which she requires grooming, I'm inclined to view the investment as worthwhile. In conclusion, while initially skeptical, I'm now inclined to label this grooming tool a resounding success. Its ability to corral the hair effectively, coupled with its sleek design, outweighs any reservations I may have about its price. For pet owners grappling with incessant shedding, I wholeheartedly recommend giving this product a try. It's a true winner in my book!
Living with an Aussie means shedding is a perpetual reality. It took a couple of attempts on the low setting to acclimate Beau to the device, but once he relaxed, the results were commendable. Gradually increasing the intensity proved effective. A worthwhile investment for any pet parent dealing with incessant shedding.
As a grooming newbie, I found it incredibly easy to use. Absolutely love it!
I absolutely adore this machine! Originally, I was on the hunt for a vacuum mop, but stumbled upon the P2 Pro instead. My little 10-pound chihuahua with long hair used to be a nightmare to groom. Not only was it expensive to take her to a groomer, but the results were often disappointing. So, I took matters into my own hands and started grooming her at home. While she's a patient pup, the cleanup was a nightmare. But with the P2 Pro, that's a thing of the past. No more setting up shop in the garage and dealing with a mountain of hair. Now, I can groom her inside without worrying about the cleanup. Life just got a whole lot easier!
Amazing product! Makes grooming my cat a breeze. 🐱✨
I'm absolutely blown away by this product! Grooming sessions that once consumed 2 1/2 hours are now halved, thanks to this grooming kit. The absence of mess is truly remarkable—no stray hairs clinging to aprons or invading nasal passages. With this tool, I emerge from grooming sessions with a pristine workspace and clear sinuses. My Yorkies, too, seem unfazed by the process, further enhancing my satisfaction. Grooming day is no longer a dreaded chore but rather an opportunity to bond with my furry friends. I couldn't be happier or more pleasantly surprised by the efficacy of this product.
A grooming essential! With two Yorkies at home, I rarely need to use it. But when my daughter's Lab visits, it's a lifesaver. Within 20 minutes, the tank fills up, sparing my house from a furry apocalypse. Trust me, anyone with a fur baby needs this—everyone will love it!
WOW!😻
I'm thoroughly impressed by the functionality and user-friendliness of this product. With a Cocker Spaniel and a Pomeranian in tow, I can attest that this machine works wonders. Remarkably quiet, it doesn't startle either of my dogs, ensuring a stress-free grooming experience. Thanks to its robust suction power, my home remains blissfully free of stray hairs, sparing me the tedious cleanup.
This machine is a lifesaver! With three large dogs and one cat, it's become a household favorite. Two dogs adore it, the cat tolerates it, and the third dog is warming up. The amount of fur it collects during grooming is astonishing.
As an owner of two long-haired dogs, including one with exceptionally thick hair, this tool is a godsend. It's worth every penny! The powerful vacuum and professional-grade razor accessories leave no room for disappointment. Highly recommended!
In my humble abode reside not one, not two, but three magnificent large dogs, accompanied by a single feline companion. Among this eclectic furry crew, enthusiasm for grooming tools varies from exuberant embrace to cautious acceptance, reflecting a microcosm of personalities within my pet family. First to eagerly approach are my two Labradors, whose wagging tails serve as a testament to their delight in grooming time. With their sleek coats, they readily surrender to the gentle suction and deft handling of the machine, their contented demeanor affirming its efficacy. Next in line is our feline friend, ever the discerning critic of new introductions. Though initially skeptical, the cat exhibits a begrudging tolerance for the machine's presence, a silent acknowledgment of its unobtrusive nature. However, one member of our fur-clad family remains apprehensive, cautiously observing from a distance. Yet, with each passing grooming session, this reluctant participant shows signs of curiosity, tentatively inching closer to investigate the device that has captivated its companions. What truly astounds me is the machine's ability to capture the vast quantities of fur shed during our grooming endeavors. As I navigate through the grooming process, I marvel at the sheer volume of fur collected within its receptacle, a tangible testament to its effectiveness. Despite its impressive performance, I have yet to explore the full extent of its capabilities, having yet to employ the array of attachments provided. Nevertheless, based on its current performance, I can confidently endorse this grooming machine to fellow pet enthusiasts. Its seamless integration into our grooming routine has rendered it an indispensable tool, deserving of the highest recommendation.
It took me a few months to unveil the grooming machine, but the results were worth the wait. With our GSD shedding what felt like an entire kennel's worth of fur each month, I knew it was time to bring out the big guns. Armed with treats to quell his trepidation, we embarked on our grooming adventure. Even on the lowest suction mode, this machine performed admirably, effortlessly clearing the brush as advertised. My only gripe? A lack of wheels for easier maneuverability with our larger breed. Nevertheless, a solid five stars from this satisfied customer! ⭐️⭐️⭐️⭐️⭐️
I highly recommend it!
I'm loving this grooming tool! While a couple of my dogs are still adjusting to the suction sound, the others have taken to it with no issues. It's relatively quiet compared to a vacuum cleaner, making it a pleasant experience overall.
After months of meticulous research, I finally bit the bullet and invested in this grooming marvel. With our eclectic German Shepherd/Great Pyrenees/Husky mix grooming sessions were akin to grappling with a tempest of fur. We'd dodge knots like seasoned acrobats, only to emerge covered head to toe in a fur coat of our own making. But oh, the transformation after employing this wonder gadget! My husband, typically averse to household acquisitions, confessed his sole regret: not acquiring it sooner. A resounding 10/10 recommendation from us!
Very pleased with this dog grooming vacuum. Works very well!
This grooming tool is the best thing I've ever purchased! I have three pugs and one pugzhu, and grooming them has become an enjoyable experience for both me and my pets. They no longer get anxious, and the product itself is incredibly reliable. Worth every penny!
With four shepherds, shedding season is no joke. But with this kit, grooming becomes manageable. The bin fills up fast, but hey, you could practically knit a sweater with all that fur! Plus, it's user-friendly, and if you give treats during grooming, your dogs will know it's painless!
I've had this grooming tool for a few months now, and it's been fantastic! It's a high-quality piece of equipment that's easy to set up and use. My Lab even comes to it when I turn it on, thanks to proper training and the lure of treats. The container is easy to remove, empty, and reinstall. If this unit ever breaks, I'll order another one without hesitation.
Absolutely love this product! It's convenient, reliable, and does exactly what it promises!