Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnāt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenāt received tracking info within 5 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinĀ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youāve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kelizo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kelizo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onĀ Contact UsĀ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's quite the standout piece! Standing tall at 5.9 inches from the counter and boasting a long of 23 inches, it commands attention and requires ample open space to truly shine. Paired with a faucet and pop-up drain, it creates a striking focal point, especially atop a dark wood surface with minimal adornments. Let's talk about the pros: first and foremost, its construction is top-notch. Made from sturdy, high-quality ceramic material, it exudes durability and reliability. The simple design adds to its charm, complementing a variety of bathroom aesthetics. Its depth is a major plus, minimizing splashing during useāa detail my plumber ensured by adjusting the water flow away from the drain. And cleaning? A breeze! Now, onto the draināa nice touch indeed. However, my plumber raised a valid concern: the sink lacks an overflow feature. This means that if the drain is closed and water is left running, there's a risk of flooding. While the likelihood of such a scenario may seem remote, especially considering all the variables that need to align, it's still something to keep in mind, especially for households with children or the occasional clumsy mishap. As for the cons, the size of this sink is worth notingāit's quite large. While it makes a bold statement in spacious bathrooms, it may not be the best fit for smaller spaces or vanity cabinets. In conclusion, while this vessel sink offers unparalleled style and quality, its size and the absence of an overflow feature may not suit every bathroom setup. Nonetheless, for those with the space to accommodate it, it's sure to be a stunning addition!
We were on the hunt for something sleek yet elegant, and boy, did we hit the jackpot with this one. It's exactly what we envisioned and then some. Despite our initial apprehensions about whether it would live up to its price tag, it's safe to say it's worth every pennyāand then some! Not only is it perfect in size, but it's also surprisingly larger than I had anticipated. Trust me when I say, don't hesitateāgrab one for yourself. You won't regret it! And as a delightful bonus, it even arrived a day earlier than expected!
This sink is an absolute gem. As we embarked on our RV remodeling journey, finding the perfect sink was crucial. I wanted something lightweight yet durable, and porcelain seemed a bit too hefty for our needs. Tempered glass? Not quite the fit for an RV. That's where this beauty comes ināit's the perfect balance of uniqueness and functionality. Despite being used on a fairly small vanity top, it fits like a glove, offering just the right amount of space without feeling cramped. And the size? Just rightānot too big, not too small. It's incredibly versatile, capable of handling all our bathroom needs with ease. Plus, it's a major upgrade from the plastic sink we had before, offering more counter space and a touch of sophistication. Needless to say, it's garnered plenty of compliments, and for good reason.
I LOVE the size and the shape! I LOVE the faucet!! Definitely a great buy!! š
As someone who's not exactly a plumbing expert, I was pleasantly surprised by how straightforward the installation of this sink was. Thanks to my partner's handiness, we managed to get it up and running with relative easeādespite neither of us being professional plumbers. Sure, it required a couple of trips to the hardware store, and the absence of detailed installation instructions was a minor inconvenience. However, with just a single sheet listing the parts and some general information, we were able to muddle through. Now, onto the issue of water spotsāyes, they do tend to appear, but fear not, they're easily dealt with. A gentle rub with water and a cloth does the trick, though I'd advise against using any harsh chemicals or abrasive tools. It's a common occurrence with sinks in general, just a tad more noticeable with this one. Nonetheless, it's a small price to pay for the overall beauty and functionality this sink brings to the table. It complements our custom cabinet perfectly, bringing my vision to life in the most delightful way. All in all, I wholeheartedly recommend it to anyone in search of a chic and user-friendly sink option.
In my quest to achieve the perfect "spa" ambiance for my guest house bathroom, I stumbled upon this sink and faucet setāand let me tell you, it's a real gem. I was drawn to its style and the fact that it came complete with everything I needed, including the faucet. Upon installation, it certainly didn't disappoint. Today marks its inaugural day of use, so I haven't yet received any feedback from guests, but I'm confident they'll love it just as much as I do. Overall, it's a definite must-buy for anyone looking to spruce up their bathroom with a touch of elegance.
After an unfortunate mishap with my previous sink, I needed a quick replacementāand this one delivered! Simple to install, easy to clean, and of good quality, it's exceeded my expectations. As someone with minimal interior decorating skills, even I can't help but admire its appearance.
Love that it's a combo buy. Sink/ faucet/ drain included in price LOVE LOVE LOVE! Highly recommended!
This sink is an absolute showstopper! Paired with a sleek black waterfall faucet, it adds a jaw-dropping "WOW" factor to my remodeled bath. Plus, its generous size makes it a real statement piece.
Let me start by saying, photos simply don't do justice to the sheer beauty of this piece. It's absolutely stunning and exudes a luxurious spa-like ambiance that elevates any bathroom. From its flawless appearance to its high-quality construction, every aspect screams sophistication. Shipping was smooth sailing, and I'm thrilled to have made this purchase. In fact, I'm already considering getting another for another bathroom renovation in the future. Trust me, this sink is a worthwhile investment that's both well-made and breathtakingly beautiful.š
The material of this sink is top-notch, and its overall appearance is simply stunning. I'm eagerly anticipating its installationāit's going to be a game-changer for my bathroom!
A little tip about this sinkāit's fabulous, but be mindful of faucet placement! Positioning it too far forward or backward can result in some comical mishaps. Trust me, I learned the hard way! But once you find that sweet spot, it's smooth sailing. Enjoy!
Our experience with this sink over the past year has been nothing short of excellent. Installed by my partner, who happens to be a contractor, it has proven to be both aesthetically pleasing and highly functional. We've encountered no issues with scratches, cracks, or leaksāa testament to its durability. However, the black edge of the sink tends to attract water spots, likely due to our hard water. If this concerns you, opting for a sink without such dark areas might be wise.
Modern and aesthetically !
We're absolutely smitten with this sink! Its uniqueness and beauty are unmatched. Opting for black over the typical white was such a brilliant choiceāit adds a touch of sophistication to our bathroom that we adore. Without a doubt, we highly recommend this sink to anyone looking to elevate their space!
At first glance, these sinks may seem imposing, but once installed, they're nothing short of breathtaking. We opted for two side by side, and the impact they've made is simply stunning. They exude an air of luxury. Plus, they mount perfectly without the need for any additional accessories. Talk about a statement piece!
I have to say, I was pleasantly surprised by the quality of this product. Given my past experiences with poorly made faucets and shoddy craftsmanship, I was a bit hesitant to take the plunge. But boy, am I glad I did! This sink and faucet combo exceeded all my expectations. I'll definitely be a repeat customerāno issues with shipping or quality. A solid 5 stars from me!
No complaints, beautiful sinkš
Let me tell you, this sink is even more stunning in person! The matte black sides add such a touch of elegance, and the fact that the faucet and sink pop-up come included? Just the cherry on top! It's a gorgeous addition to any bathroom!
I can't help but admire how sleek this sink looks in my bathroom! Its size and simple design are just what I was looking for. Washing my face used to be a messy affair, but thanks to the wide basin, I can keep the splashing to a minimum. The thick ceramic feels incredibly durable, ready to withstand the test of time. And the fact that it's oval-shaped adds to its stabilityāno need for additional support! From its design to its quality, this sink has truly exceeded my expectations. It's a stunning addition to my home that I wholeheartedly recommend to anyone in search of the perfect sink.
Beautiful sink! Sturdy, solid. Good quality!
Seeking simplicity and elegance, we found the perfect match for our bath in this sink. Its understated design complements our slate floor and granite countertop beautifully. Despite its substantial appearance, it fits seamlessly into our space, exuding a sense of quality craftsmanship. Needless to say, we're absolutely thrilled with our choice!
Say goodbye to gaudy colored glass bowl sinksāthis elegant bowl sink is the epitome of sophistication. Crafted from heavy ceramic, it oozes quality from every angle. Its design effortlessly complements any color scheme, exuding a clean and stylish vibe. In my quest for the perfect oval vessel sink, I struck gold with this one!
These sinks are absolutely amazing! We revamped our bathroom with them, and I'm thoroughly impressed with their quality craftsmanship.
Wow, just wow! Delivery: It arrived in record time and was packed with the utmost care. Seriously, not a scratch in sight! The description online was spot onāthe sink is even more stunning in person, and the finish? Perfect. I couldn't have asked for better. Quality: The sink feels solid and well-crafted, and the faucet seems to be of equally good quality. I'd say it's an absolute steal. However, there's one tiny hiccupāthe lack of installation instructions. Now, if you've installed vessel sinks before, you'll probably breeze through it without a hitch. But for first-timers, it might pose a bit of a challenge. Not a deal-breaker by any means, but worth mentioning. Despite that minor setback, I'm over the moon with this purchase. It's added such a touch of elegance to my bathroom, and I've received nothing but compliments from friends and family. Would I buy this set again? In a heartbeat! It's been worth every penny, and then some. So if you're on the fence, let me be the one to push you overāgo ahead and treat yourself to this sink and faucet combo. Trust me, you won't regret it!